Class Requirements
Purchases & Refunds
Why won't my payment go through?
Sometimes, the payment processor itself may have technical problems that prevent transactions from going through. In such cases, you may need to wait and try again later.
How do I get a refund?
Reach out to the seller or service provider through the appropriatechannels (e.g., customer support email, phone number, website contact form) to initiate the refund process. Provide them with details about your purchase, including order numbers, dates, and reasons for the refund request.
Changing account name?
1. Log in to your account.
2. Navigate to your account settings or profile settings.
3. Look for an option to edit your profile information, including your name.
4. Make the desired changes to your name.
5. Save or confirm the changes.
How do I unsubscribe from EonSTEM e-mails?
Click on the “Unsubscribe” or “Opt-Out” link in the email. Thislink is usually in small text at the bottom of the email. Clicking it will take you to a webpage or prompt you to confirm your unsubscribe request.
How do I change my password?
Once logged in, look for an option that allows you to access youraccount settings or profile settings. This option is typically found in theupper-right corner of the screen or in a drop-down menu.
How do I redeem a coupon?
1. During the checkout process, there is typically a field labeled "Coupon
Code," "Promo Code," or something similar. Enter the coupon code exactly as it appears on the coupon, including any uppercase or lowercase letters, and click "Apply" or a similar button to see the discount reflected in your total.
2. In-Store: When you’re at the physical store, present the coupon to the cashier before making your payment. They will usually scan it or enter the relevant information into their system to apply the discount.
How do I get a refund?
If you made an online purchase, visit the retailer’s website and log in to your account. Look for the option to start a return or contact customer service.Follow the provided instructions to initiate the return process.
Please contact us if you have further questions.
Contact Us
248-890-8886
info@eonstem.com
2800 Centerpoint Pkwy
Pontiac, MI 48341, USA
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